Refund policy
Return Policy – Click Local
At Click Local, we proudly feature products from a variety of independent brands and small businesses. Because items ship directly from different vendors, return policies may vary slightly depending on the seller.
We work closely with our vendors to ensure fair and reasonable resolutions when issues arise, and we’re always happy to help guide the process.
30-Day Return Window
We accept return requests within 30 days of delivery for eligible items.
To qualify for a return, items must be:
• unused
• in original condition
• in original packaging
• accompanied by proof of purchase
Because many products ship directly from independent vendors, return eligibility and instructions may vary based on the seller’s specific policies.
To start a return, please log into your account:
https://account.clickseattlelocal.com
If your return is approved, we will provide instructions for returning the item to the appropriate vendor.
Items sent back without prior approval may not be accepted.
If you have questions, contact us anytime at:
info@clickseattlelocal.com
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival and contact us right away if:
• your item arrived damaged
• you received the wrong item
• there is a product quality issue
We will work directly with the vendor to resolve the issue as quickly as possible.
In many cases, replacements or refunds may be offered without requiring the item to be returned.
Non-Returnable Items
Because we partner with independent brands, some items are not eligible for return, including:
• opened or used items
• perishable goods
• custom or personalized products
• certain health, hygiene, or pet-related items
• final sale or clearance items
Some vendors may have additional restrictions based on the nature of their products.
Vendor-Based Policies
Click Local is a marketplace that connects customers with independent brands across the U.S.
Each vendor may maintain their own return guidelines based on product type, shipping method, or handling requirements.
When a return request is submitted, we coordinate directly with the vendor to determine the best resolution.
Our goal is always to find a fair outcome while respecting the policies of the small businesses we support.
Our Commitment
We stand behind the quality of the products featured on Click Local and want you to feel confident when shopping with independent brands.
If there is ever an issue with your order, please reach out — we are here to help and will work with the vendor to make it right whenever possible.
Thank you for supporting small businesses.